LUXPLATEAU’s Shipping & Return Policy

Shipping Information

  1. Order Processing Time

All our orders are processed and shipped out within 72 hours (Monday - Friday). After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

  1. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we cannot alter the shipping address anymore.

  1. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

  • Standard shipping option is US$7.99. This shipping option is free on orders of US$79.99 or more.
  • Expedited shipping is a flat US$24.99 dollars. 

Country or Region

Standard (Business days)

Express (Business days)

Australia

15-20 Business days

7-10 Business days

Canada

10-20 Business days

7-10 Business days

Europe

  7-15 Business days

5 - 8 Business days

USA

10-20 Business days

7-10 Business days

Please be aware that shipping times may be delayed due to COVID-19. These delivery times can also become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

  1. Tracking & Support

Please click here if you would like to track your order.

Please direct any shipping related inquiries to support@luxplateau.com.